At athamart.com, we want you to have a pleasant shopping experience, and we recognise that there may be occasions when you need to return an item you purchased. Because of our 30-day return policy, you will have plenty of time to evaluate your purchase and determine whether or not it lives up to the standards you set for it. To ensure that the process of returning your item goes as smoothly as possible, we ask that you please take a time to examine the following recommendations and instructions:
Possibility of Making Returns
To be eligible for a return, the item (or items) in question must still be in its original packing, in their original condition, and unopened. It need to include all of the accoutrements, tags, and labels.
We are unable to accept returns on products that have obvious evidence of usage, including signs of wear, damage, or modification.
It’s possible that you won’t be able to return some things, such products that have been personalised or built to order, goods that expire quickly, or items that are intimate or sanitary because of hygiene or personalization concerns. If you want any more information, kindly refer to the product description or get in touch with our customer service team.
Putting in Motion a Comeback
Please get in touch with our customer service staff within the first thirty days after you have received your product so that we can process your return. You may get in touch with us either by sending an e-mail to email@example.com.
Include your order number, the item or items you want to return, and a brief explanation of why you are making the return. Our helpful customer service representatives will walk you through the process of returning an item and answer any questions or issues you may have along the way.
Shipping on the Return
Unless the return is a result of a mistake on our part (for example, the customer got the incorrect item or the item was damaged), the customer is responsible for paying the cost of return postage.
We strongly suggest that you mail your package using a method that allows tracking and that you save the receipt for your records. Athamart.com will not be held liable for any returns that are lost or damaged while in transit.
Please make sure that the item (or items) are wrapped safely to avoid any damage occurring during the return shipment.
Your refund will be processed as quickly as possible once we have received and inspected the returned item (or items).
Refunds will be applied to the same mode of payment that was used to make the initial transaction.
Depending on the procedures of your payment provider, please wait 30 business days for the credit to appear in your account once the refund has been processed.
In the event that you made your purchase using a discount coupon or gift card, the amount that is returned to you will be modified to reflect this.
At this time, we do not provide direct exchange services. Please return the original item(s) in accordance with our return policy and make a new purchase on our website if you need a different size, colour, or item. This makes it possible for us to shorten the procedure and guarantees a speedier delivery of the item you want.
Items That Are Defective Or Damaged
Please get in touch with our customer care staff within the first 48 hours after receiving your purchase if you obtain an item that is broken or otherwise flawed. Please provide a thorough explanation of the problem and, if at all feasible, include images of the item (or items) that are broken or faulty. Depending on the specifics of the situation, we will either help you in addressing the problem by providing a replacement, a repair, or a refund as quickly as possible.
Items That Cannot Be Returned
The following goods cannot be exchanged or refunded:
- Items that are either personalised or custom-made and have been designed particularly to your requirements and preferences.
- Commodities that spoil quickly, such as food or flowers, which are called perishables.
- Goods intended for personal use or sanitation that cannot be resold owing to hygiene concerns.
Reach Out to Us
Please do not hesitate to get in touch with our devoted customer care staff should you have any concerns or want more advice about returns:
24 hours a day, seven days a week
Our group is dedicated to delivering remarkable customer service and guaranteeing that you are completely satisfied with our efforts. Regarding the observance of our return policy, we are grateful for both your understanding and your cooperation.