At Athamart.com, we strive to provide you with the best shopping experience possible. We understand that sometimes you may need to exchange a product due to various reasons. Please read our exchange policy carefully to understand the guidelines and procedures for initiating an exchange.
Eligibility for Exchange:
- You may request an exchange for a product purchased from Athamart.com within 14 days from the date of delivery.
- The product must be unused, in its original condition, and in the same packaging as received.
- Products eligible for exchange include manufacturing defects, incorrect size, or receiving the wrong product.
- Certain items are not eligible for exchange, including perishable goods, intimate apparel, personalized or customized products, and items marked as non-exchangeable on the product page.
- To initiate an exchange, please contact our customer support team through our website or by email. Provide your order details, reason for exchange, and any relevant information.
- Our customer support team will guide you through the exchange process, including providing a return shipping address if necessary.
- You will be responsible for shipping the product back to us in its original condition and packaging. We recommend using a trackable shipping method for your convenience.
- Once we receive the returned product and verify its eligibility, we will process the exchange.
- If the requested replacement item is unavailable, we will offer you a refund or store credit.
- Exchanges are subject to product availability. If the requested replacement item is out of stock, we will contact you to discuss available options.
- If the exchanged product has a price difference compared to the original item, you may be required to pay the additional amount or receive a partial refund.
- Any discounts or promotional offers applied to the original purchase may not be applicable to the exchanged item.
- If an exchange is not feasible, we may offer a refund for the returned product. The refund will be processed using the original payment method or as store credit, as per your preference.
- Customers are responsible for the shipping costs associated with returning the product for exchange, unless the exchange is due to our error or a defective product.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately. We may require photographic evidence of the damage or defect.
- We will arrange for the return of the damaged or defective product and provide a replacement or refund, based on your preference and product availability.